> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.talentir.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# Creating a Passkey Wallet on Windows

**Product:** Talentir **Platform:** Windows 10 / 11 **Category:** Account Setup · Authentication

## Overview
When setting up your Talentir Passkey Wallet on a Windows device, you may be prompted with a "Security key" dialog. This is a standard Windows behavior and does not mean you need a physical security key. Follow the steps below to complete your passkey setup using Windows Hello instead.

## Steps
1. Begin the Passkey Wallet creation process in Talentir.
2. Windows will display a security prompt. **Do not select "Security key."**
3. Instead, select **"This device"** or **"Windows Hello"** from the available options.
4. Authenticate using your Windows Hello method — PIN, fingerprint, or facial recognition.
5. Your Passkey Wallet will be created and linked to your Talentir account.
> **Note:** If the dialog only shows the security key option, click **Cancel**. Windows will retry and present Windows Hello as a fallback option.

## Prerequisites
Make sure Windows Hello is configured on your device before creating a passkey:
1. Open **Settings → Accounts → Sign-in options**.
2. Set up at least one Windows Hello method (PIN is required; fingerprint or face are optional).
3. Retry the Passkey Wallet setup in Talentir.

## Troubleshooting
| Issue | Solution |
| ---- |
| Only "Security key" option appears | Click Cancel and retry. Ensure Windows Hello is enabled in your system settings. |
| Windows Hello option is greyed out | Update Windows to the latest version and check that your device supports Windows Hello. |
| Passkey creation fails after authentication | Clear your browser cache, restart the browser, and try again. |
| Using Chrome and no options appear | Go to **chrome://settings/passkeys** and confirm your browser supports passkey creation. |

## Supported Browsers
Passkey Wallet creation is supported on the following browsers (latest versions):
* Google Chrome
* Microsoft Edge
* Mozilla Firefox

*If you continue to experience issues, contact Talentir Support Team.*